This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team.
Ideally suited for Customer Service Representative and Sales Consultant. This course provides for specialisation in customer engagement.Participants must be employed as a trainee in a suitable business before commencing this course.
Location: Workplace
This course will equip you with the required skills to work in the administration area of any business, such as administrative officer, receptionist, accounts payable and/or accounts receivable officer.
Fees – Refer to itfe.edu.au for fee information
This course is nationally accredited as BSB30120 Certificate III in Business (Customer Engagement).
iTFE accepts applications from domestic students. Training and assessment are conducted in English and some assessment tasks are completed using a computer and the internet. Please contact our Admissions Team for more information.
Speak with our team to find out more about recognition of prior learning or credit for academic and work experience.
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Neque porta convallis in pulvinar congue porta. Est sit massa magna tempor. Ornare sed dignissim molestie amet a, massa. Fringilla facilisi habitant ut faucibus. Sed placerat feugiat nisl curabitur eu enim vitae. Fringilla commodo quam at at consequat arcu. Ac porta eget integer bibendum lectus malesuada viverra sed at.
Neque porta convallis in pulvinar congue porta. Est sit massa magna tempor. Ornare sed dignissim molestie amet a, massa. Fringilla facilisi habitant ut faucibus. Sed placerat feugiat nisl curabitur eu enim vitae. Fringilla commodo quam at at consequat arcu. Ac porta eget integer bibendum lectus malesuada viverra sed at.
