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BSB30120 Certificate III in Business (Customer Engagement) Traineeship

BSB30120 Certificate III in Business (Customer Engagement) Traineeship

BSB30120 Certificate III in Business (Customer Engagement) Traineeship

This nationally recognised qualification delivers communication, critical thinking and teamwork skills as well as customer specific competencies in marketing, sales, and complaint resolution. Graduate ready for work on the help desk or better able to support your own work team.

Course Overview
  • Online learning resources available 24/7
  • Monthly electronic contact with a trainer i.e. zoom, phone, email
  • Monthly trainer support class via zoom
  • Quarterly face to face workplace visits (2-4 hrs)
  • Dedicated trainer with 1-1 support (if required)
  • Delivered over 12 months
Who is this course for?

Ideally suited for Customer Service Representative and Sales Consultant. This course provides for specialisation in customer engagement.Participants must be employed as a trainee in a suitable business before commencing this course.

Location: Workplace

Application

This course will equip you with the required skills to work in the administration area of any business, such as administrative officer, receptionist, accounts payable and/or accounts receivable officer.

Fees – Refer to itfe.edu.au for fee information

Accreditation

This course is nationally accredited as BSB30120 Certificate III in Business (Customer Engagement).

Entry Requirements

iTFE accepts applications from domestic students. Training and assessment are conducted in English and some assessment tasks are completed using a computer and the internet. Please contact our Admissions Team for more information.

Enquire Form

We are here to help you gain a qualification.

Speak with our team to find out more about recognition of prior learning or credit for academic and work experience.

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