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Customer Service

Take your service game to the next level

The Customer Service course is focused on the customer service and selling skills/techniques commonly used in the Retail/Hospitality and Tourism sector. To give you an idea, the program is 3-4 hours and includes ice breaker activities, role playing and team building exercises where participants are provided with the following:

  • Overview of the ACCC and Retail/Hospitality industry
  • Importance of providing quality service to enhance the customer experience
  • Distinguishing customer needs and wants using different methods of communication
  • Importance of product knowledge and tools to effectively sell product or service
  • Responding and resolving customer complaints
  • Course duration
    4 hours
  • Accreditation
  • Location
  • Study mode
    Short course
  • International visitors
    Yes, conditions apply, please contact our Careers’ Team
  • Course type
    On Campus

Course Details

  • VIC
Course Duration

4 Hours




Melbourne (Carlow House, Level 1, 289 Flinders Lane)

Course Outcomes

Students receive a certificate of participation upon completion of this course

Course Structure
  • Provide a quality service experience to customers
  • Proactively respond to difficult service situation
  • Develop a customer relationship
  • Resolve customer complaints
  • Customer feedback


How to Book

Enrol below or contact iTFE on 1300 659 557

Book this course today

  • Victoria
Date Location Seats available Price Get started
No sessions are currently available in this state. Please contact us to request more information and course dates.

Book your NSW Licensee Training today!

One day course.
Face-to-face training.
Sydney CBD location.

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