Customer Service
Take your service game to the next level
The Customer Service course is focused on the customer service and selling skills/techniques commonly used in the Retail/Hospitality and Tourism sector. To give you an idea, the program is 3-4 hours and includes ice breaker activities, role playing and team building exercises where participants are provided with the following:
- Overview of the ACCC and Retail/Hospitality industry
- Importance of providing quality service to enhance the customer experience
- Distinguishing customer needs and wants using different methods of communication
- Importance of product knowledge and tools to effectively sell product or service
- Responding and resolving customer complaints
-
Course duration4 hours
-
AccreditationNon-accredited
-
LocationVictoria
-
Study modeShort course
-
International visitorsYes, conditions apply, please contact our Careers’ Team
-
Course typeOn Campus
Course Details
- VIC
Course Duration
4 Hours
Accreditation
Non-accredited
Location
Melbourne (Carlow House, Level 1, 289 Flinders Lane)
Course Outcomes
Students receive a certificate of participation upon completion of this course
Course Structure
- Provide a quality service experience to customers
- Proactively respond to difficult service situation
- Develop a customer relationship
- Resolve customer complaints
- Customer feedback
Fees
$95
How to Book
Enrol below or contact iTFE on 1300 659 557