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Customer Service

Take your service game to the next level

The Customer Service course is focused on the customer service and selling skills/techniques commonly used in the Retail/Hospitality and Tourism sector. To give you an idea, the program is 3-4 hours and includes ice breaker activities, role playing and team building exercises where participants are provided with the following:

  • Overview of the ACCC and Retail/Hospitality industry
  • Importance of providing quality service to enhance the customer experience
  • Distinguishing customer needs and wants using different methods of communication
  • Importance of product knowledge and tools to effectively sell product or service
  • Responding and resolving customer complaints
  • Course duration
    4 hours
  • Accreditation
  • Location
  • Study mode
    Short course
  • International visitors
    Yes, conditions apply, please contact our Careers’ Team
  • Course type
    On Campus

Course Details

  • VIC
Course Duration

4 Hours




Melbourne (Carlow House, Level 1, 289 Flinders Lane)

Course Outcomes

Students receive a certificate of participation upon completion of this course

Course Structure
  • Provide a quality service experience to customers
  • Proactively respond to difficult service situation
  • Develop a customer relationship
  • Resolve customer complaints
  • Customer feedback


How to Book

Enrol below or contact iTFE on 1300 659 557