Customer Service Essentials Online
Take your service game to the next level
The Customer Service course is focused on the customer service and selling skills/techniques commonly used in the Retail/Hospitality and Tourism sector. To give you an idea, the program is 2.5 hours and includes ice breaker activities, role playing and team building exercises where participants are provided with the following:
- Overview of the ACCC and Retail/Hospitality industry
- Importance of providing quality service to enhance the customer experience
- Distinguishing customer needs and wants using different methods of communication
- Importance of product knowledge and tools to effectively sell product or service
- Responding and resolving customer complaints
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Start date(s)Wednesday September 9th 2020 9am-11am
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Course duration2.5 hours
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Course start dates
Wednesday September 9th 2020 9am-11am
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AccreditationNon-accredited
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LocationVictoria
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Study modeShort course
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International visitorsYes, conditions apply, please contact our Careers’ Team
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Course typeOnline
Course Details
- VIC
Course Duration
2.5 Hours
Accreditation
Non-accredited
Location
Delivered Virtually Online via ZOOM
Course Outcomes
Students receive a certificate of participation upon completion of this course
Course Structure
- Provide a quality service experience to customers
- Proactively respond to difficult service situation
- Develop a customer relationship
- Resolve customer complaints
- Customer feedback
Fees
$40
How to Book
Enrol below or contact iTFE on 1300 659 557
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- Victoria
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