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ICT30115 Certificate III in Information, Digital Media and Technology

A Certificate III in Information, Digital Media and Technology is the perfect course for people who love learning and helping others in all things IT.

After mastering the basics of installing and optimising software, creating user documentation and running standard diagnostic tests you will learn to maintain computer hardware and software and provide basic systems administration. You will also learn to problem solve basic computer problems, learning how to advise potential clients.

At the completion of your training, you will have the skills to apply for positions such as a Help Desk Officer, Help Desk Assistant, PC Support and Technical Support.

  • Course code
  • Start date(s)
    Enquire for upcoming course dates
  • Course duration
    38 weeks with in class attendance required one day per week. Please contact us on 1300 659 557 to confirm our upcoming course timetable.
  • Accreditation
    This course is Nationally accredited as ICT30115 Certificate III in information, Digital Media and Technology.
  • Location
  • Study mode
    Full time
  • International visitors
    Yes, conditions apply, please contact our Careers’ Team
  • Course type
    On Campus

Course details

  • VIC

Course modules

Unit code Unit of competency
BSBSUS401 Implement and monitor environmentally sustainable work practices
BSBWHS304 Participate effectively in WHS communication and consultation processes
ICTICT202 Work and communicate effectively in an ICT environment
ICTICT301 Create user documentation
ICTICT302 Install and optimise operating system software
ICTSAS301 Run diagnostic tests
ICTICT203 Operate application software package
ICTICT304 Implement system software changes
ICTICT307 Customise packaged software applications for clients
ICTICT308 Use advances features of computer applications
ICTICT409 Develop macros and templates for clients using standard products
ICTICT306 Migrate to new technology
ICTICT305 Identify and use current industry stpecific technologies
BSBEBU401 Review and maintain a website
ICTWEB302 Build simple websites using commercial programs
ICTSAS305 Provide ICT advice to clients
ICTSAS306 Maintain equipment and software

Employment outcomes

Upon successful completion of this course students will receive a statement of attainment – ICT30115 Certificate III in information, Digital Media and Technology.

iTFE’s ICT30115 Certificate III in information, Digital Media and Technology will prepare you for a career as a Help Desk Officer, PC Support and /or Technical Support Officer.

Course structure

This course runs over a 38 week period with one in class training day per week.


Participants are required to bring proof of identification documents, such as a passport or driver’s licence on the day of training


$4,180 plus GST, with all learning resources included. Please view our course fee structure page, or contact us on 1300 659 557 to discuss enrolment fees.

How to apply

Enquire below or contact iTFE on 1300 659 557

Online application

Step 1 of 2 - Personal details

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