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SIT20316 Certificate II in Hospitality

Considering a career in the vibrant and exciting hospitality industry? This course will help you gain
the skills and experience you’ll need to get started. You will learn real industry skills from leading
hospitality professionals in the work place.

Who is the course for?

This qualification reflects the role of individuals who have a defined and limited range of hospitality
operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks
and work under direct supervision.
Possible job titles include:
bar attendant
café attendant
catering assistant
food and beverage attendant
front office assistant

Course Overview
Online learning resources available 24/7
On-the-job training under supervision of employer
Ongoing electronic contact with a trainer i.e. zoom, phone, email
Monthly trainer support class via zoom
Face to face workplace visits every 4- 6 weeks for practical training & assessment activities (2-5 hrs)
Dedicated trainer with 1-1 support (if required)
Assessments consists of a combination:
Multiple choice quizzes
Short answer assessments
Observation practical assessments
Reports from workplace supervisor/s for on-the-job competency
Demonstration of task in workplace
Delivered over 6 - 12 months

  • Course code
  • Course duration
    Delivered over 6 - 12 months
  • Accreditation
    Nationally accredited as SIT20316 Certificate II in Hospitality
  • Location
  • Downloads

Course details

  • VIC
Course modules
Unit code Unit of competency
BSBWOR203 Work effectively with others
SITHIND002 Source and use information on the hospitality industry
SITHIND003 Use hospitality skills effectively
SITXCCS003 Interact with customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
SITXFSA001 Use hygienic practices for food safety
SITHFAB007 Serve food and beverage
SITHFAB005 Prepare and serve espresso coffee
SITHFAB001 Clean and tidy bar areas
SITHFAB002 Provide responsible service of alcohol
SITXFIN001 Process financial transactions

This qualification provides a pathway to work in various hospitality settings, such as
restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.

How to apply

Enrol below or contact iTFE on 1300 659 557

Online application

Step 1 of 2 - Personal details

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