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SIT30616 Certificate III Hospitality

Certificate III in Hospitality will engage you with the theory and practical skills required to excel in
Australia’s growing hospitality industry. During this course, you’ll extend your understanding of the
hospitality sector and learn essential skills in serving customers, how to provide excellent table
service, master creating the perfect coffee, and more.

Who is the course for?
This qualification reflects the role of individuals who have a range of well-developed hospitality service,
sales or operational skills and sound knowledge of industry operations. Using discretion and judgement,
they work with some independence and under limited supervision using plans, policies and procedures to
guide work activities.
Possible job titles include:
espresso coffee machine operator
food and beverage attendant
front desk receptionist & front office assistant
function attendant or host
restaurant host
senior bar attendant

Course Overview
Online learning resources available 24/7
On-the-job training under supervision of employer
Ongoing electronic contact with a trainer i.e. zoom, phone, email
Monthly trainer support class via zoom
Face to face workplace visits every 4- 6 weeks for practical training & assessment activities (2-5 hrs)
Dedicated trainer with 1-1 support (if required)
Assessments consists of a combination:
Multiple choice quizzes
Short answer assessments
Observation practical assessments
Reports from workplace supervisor/s for on-the-job competency
Demonstration of task in workplace
Delivered over 12 months

Course details

  • VIC
Course modules
Unit code Unit of competency
BSBWOR203 Work effectively with others
SITHIND002 Source and use information on the hospitality industry
SITHIND004 Work effectively in hospitality service
SITXCCS006 Provide service to customers
SITXCOM002 Show social and cultural sensitivity
SITXHRM001 Coach others in job skills
SITXWHS001 Participate in safe work practices
SITXFSA001 Use hygienic practices for food safety
SITHACS001 Clean premises and equipment
SITXFIN001 Process financial transactions
SITHFAB004 Prepare and serve non-alcoholic beverages
SITHFAB005 Prepare and serve espresso coffee
SITXFSA002 Participate in safe food handling practices
BSBCMM201 Communicate in the workplace
SITXINV001 Receive and store stock

This course is designed to provide you with the skills and knowledge to work within the
contemporary hospitality industry both here in Australia or worldwide. Upon successful
completion, you will be job ready and with recognised national qualifications.
Don’t wait, enrol today

How to apply

Enrol below or contact iTFE on 1300 659 557

Online application

Step 1 of 2 - Personal details

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